LuverPaws | Tall Cat Scratching Post

LuverPaws Shipping Information

At LuverPaws, we aim to make your shopping experience as smooth as possible. Below you’ll find key details about our shipping policies:

1. Where do you ship?

We currently offer shipping within the United States and to select international countries. Please check the checkout page to confirm if we ship to your location.

2. How long does shipping take?

Shipping times vary depending on your location:

• Domestic Shipping (U.S.): 3-7 business days
• International Shipping: 7-21 business days, depending on the destination country and customs processing

Please note that processing times may take 1-2 business days before your order is shipped.

3. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the size/weight of the products ordered. We offer free standard shipping on orders over a certain amount, depending on your region. You will see any applicable shipping charges before completing your order.

4. Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the shipping carrier’s website.

5. Do you ship to P.O. Boxes?

Unfortunately, we are unable to deliver to P.O. Boxes at this time. Please provide a residential or business address for delivery.

6. What should I do if my order is delayed or lost?

If your order is delayed beyond the expected delivery window or appears to be lost, please contact our customer support team at info@luverpaws.com with your order number, and we’ll assist in locating your package or issuing a replacement if necessary.

7. Are there customs fees for international orders?

For international orders, customs fees, import duties, and taxes may be applied depending on the destination country. These charges are the responsibility of the customer and vary by region.

1. What types of products does LuverPaws offer?

At LuverPaws, we offer a wide range of pet products including cozy beds, self-cleaning litter boxes, automatic feeders, grooming kits, cat trees, and more. Our products are designed for both cats and dogs to ensure their comfort, health, and happiness.

2. How do I choose the right product for my pet?

Our product descriptions provide detailed information about each item, including size, features, and benefits. If you're unsure, you can always reach out to our customer service team, who can help guide you in selecting the perfect product for your pet's needs.

3. What is the return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free return policy within 14 days of receiving your product. Items must be in original condition and packaging. Please contact our customer support team for assistance.

4. How does the LuverPaws automatic feeder work?

Our automatic feeders are designed to dispense food on a set schedule that you control via a mobile app. Simply fill the feeder with your pet's favorite food, set the desired feeding times, and let the feeder take care of the rest. Some models also feature cameras or portion control settings for added convenience.

5. Is the self-cleaning litter box safe for my cat?

Yes! Our self-cleaning litter boxes are equipped with built-in safety features like motion sensors that detect your cat’s presence, ensuring the cleaning cycle only starts when your pet is safely away from the box.

6. Are your pet beds washable?

Yes, most of our pet beds come with removable, machine-washable covers for easy cleaning. Be sure to check the product care instructions for specific washing guidelines.

7. How do I track my order?

Once your order is processed, you will receive a tracking number via email. You can use this number to track your package on our website or through the shipping provider’s tracking page.

8. Do you offer international shipping?

Currently, we offer shipping within select countries. Please check our shipping information page or contact our customer service to confirm if we ship to your location.

9. How can I contact LuverPaws?

You can reach our customer service team via email at support@luverpaws.com or through the contact form on our website. We are here to assist you with any questions or concerns.

10. What if I need help setting up my product?

Each product comes with a detailed instruction manual. For additional help, you can visit our website for video tutorials or contact our support team for step-by-step guidance.

Welcome to LuverPaws, where we combine innovation, quality, and care to provide the best for your beloved pets. We believe pets are family, and our mission is to create products that make their lives healthier, happier, and more comfortable.

At LuverPaws, we pride ourselves on offering a diverse range of pet essentials, from cozy beds and stylish cat trees to advanced feeding solutions and grooming tools. Our products are designed with both pets and pet parents in mind—easy to use, durable, and thoughtfully crafted to ensure your pets get the best care possible.

Driven by a love for animals and a passion for excellence, we continuously innovate to bring you the latest in pet care. Our commitment to quality means we use only the finest materials and cutting-edge technology, ensuring your pet enjoys comfort and you enjoy convenience.

Our Values:

• Quality: We prioritize premium materials and craftsmanship in all our products to ensure durability and comfort.
• Innovation: We continuously seek out the latest trends and technologies to bring you the best in pet care.
• Customer Care: Our customers and their pets are at the heart of everything we do. We are dedicated to providing exceptional service and support.

Why Choose LuverPaws?

• Wide Selection: We offer a diverse range of products to cater to various pet needs and preferences.
• Affordable Prices: Our goal is to make quality pet care accessible to everyone, without compromising on quality.
• Community: We love connecting with fellow pet enthusiasts! Follow us on social media for tips, tricks, and the latest updates.

Thank you for choosing LuverPaws. Together, let’s create a happier, healthier life for your beloved pets!